Terms and Conditions

Securing an Appointment

Due to limited availability, Pawfection Pet Service only accepts new clients that are pre booked on a minimum of a regular 6, or 8 week schedule. Irregular bookings, travelling clients, and seasonal clients are welcome to request a booking, however available appointments are not guaranteed, and it is recommended to book ahead.

A booking fee is required to be paid to secure your pet’s grooming appointment. The booking fee is determined by the expected time to complete the service required for your pet’s size, and breed.

Booking fees are as follows; 1-1.5hr service $50, 2-2.5hr service $100, 3hr + service $150.

Payment of the booking fee will be your acceptance of Pawfection Pet Service’s Terms and Conditions to secure the appointment. The booking fee is non transferable in the event that less than 24hrs notice is given to cancel or reschedule the appointment.

In the case of regular clients; the booking fee is transferable to the next scheduled appointment. In the event of an irregular or one off booking; the balance of the full grooming service less the booking fee, is to be paid at the time of collection of your pet. In the event that a booking fee has been paid, and the services of Pawfection Pet Service are no longer required; the booking fee is refunded.

Medical Emergencies

In the event of a medical emergencies that may occur during our care, you authorise Pawfection Pet Service to immediately seek professional veterinarian attention for your pet. All treatment and costs associated will be your responsibility. All attempts will be made to contact you in the event of any emergency. 

Health and Wellbeing

You must disclose any past or present medical illness, injuries or conditions your pet has. Please keep us informed of any changes in your pet’s health or temperament, to allow us to continue to provide a service tailored to your pet's need's. If we believe that the animal is unfit for grooming at any point in the session, you will be called for collection of your pet.

Pet’s that are under sedation are not accepted for any grooming service. 

Your pet is unable to be bathed if they have any stiches present.

You must inform Pawfection Pet Service if your pet is pregnant. While we take a gentle approach, and care is taken with every animal, pet’s that are pregnant are accepted for grooming at our discretion, and at the owners risk. 

It is recommended that your pet be up to date with their immunisations. With the recommendation that all pet’s that are to be groomed by Pawfection Pet Service be vaccinated; if your pet should become infected, all treatment and costs associated will be your responsibility.

Senior Pets

Grooming services can sometimes be stressful, especially for a senior pet, or pet with health problems, and can expose hidden medical problems or aggravate a current one during or after the groom. Senior pets, and pets with health problems, have a greater chance of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add to their stress

Temperament

You agree to inform us if your pet has bitten or has aggressive tendencies, and you understand that you will be held liable for all bites or injury caused by your pet. We reserve the right to refuse to groom any animal for the safety of myself and your pet. In the case of an aggressive or difficult animal; a muzzle may be used, you may be called to assist with the completion of your pet’s groom, discontinue the groom, or refuse to do any further service.

Accidents

Some pet’s do not enjoy some aspects of the grooming treatment, and may jerk, flinch, or pull away during grooming. While we use extreme caution and care, there is always a possibility an accident may occur, such as nicks, cuts, scratches and quicking of nails. 

For your pet's safety, Pawfection Pet Service does not allow owners to remain in the workplace for the grooming appointment. Behaviorally, your pet is much more likely to be restless and difficult to groom if he/she can see, smell, or hear you. Pets are more settled and behave much better when the owner is absent.

Please be discreet if you arrive early for collection, and waiting for your pet’s groom to be completed. Once your pet is aware of your presence, this can excite them, causing them to move and fidget. For the safety of your pet, the groom may have to be considered finished, regardless of the stage of the groom.

Matted Coats

If the matted area of the coat cannot be detangled or brushed out, it will need to be cut or shaved out, which presents greater risk of injury during the grooming procedure, such as nicks and cuts, as it is required to work close to the skin.

Matted coats can cause a variety of skin and health problems. Matted fur does not allow for air circulation to the skin; causing hot spots, bacterial and fungal infections. As matting pulls on the skin, it can result in the skin underneath to be raw and inflamed, and even bruised.

In the event that your pets coat needs to be shaved down to release it from matting, if a Veterinary service is required for any post grooming effects of this procedure, all treatment and costs associated will be your responsibility.

Quotes and Additional Charges

All quotes given prior to the groom are an estimate. The quote may be elevated if the animal is larger in size or weight than estimated before it is sighted. Additional charges will apply for the following reasons;

The coat or hair is matted; which requires additional time to perform the job.

Difficult animals; in which the animal’s behaviour results in the groom taking much longer than normal.

The animal has fleas and/or ticks; if fleas are present $30 will be added to the groom cost as this condition requires treatment, and additional time to perform the job. 

These cases consume significantly more time, products, tool and equipment wear and tear, and result in more labour intensive work, and therefore will incur extra charges.

Punctuality 

Please be punctual. Pawfection Pet Service operates by appointment only, in which the time slot has been booked exclusively for your pet. Clients are required to drop off their pet’s at their scheduled appointment time, and collect their pet’s at the specified time.

If you are going to be a few minutes late, please call or text to inform us. If you are 15 minutes or more late, this is considered a missed appointment, and the full service fee for the scheduled appointment will apply. The service fee is required to be paid, before securing another appointment.

Ensure your pet is leashed on arrival

For the safety of your pet, and others, please ensure your pet is leashed and restrained at all times, inside and outside of the salon. Strictly no use of retractable leads permitted, as the use of retractable leads do not fit withing the salons safety procedures, in the event of an emergency.

Toileting Policy

As part of your pets grooming appointment, it is your responsibility to ensure your pet is walked and toileted, before entering the salon. Please arrive atleast 5-10 mins BEFORE your appointment, to allow your pet to relax from the excitement of the car ride, so that they can relieve themselves before entering the salon.

The salon is not your home, and even house trained pets will relieve themselves in the workspace. If your pet has been in the backyard prior to their appointment, you are still required to walk you pet before entering the salon. If it is raining, you are still required to walk your pet before entering the salon; there is an umbrella at reception available for use.

Cancellations, Missed Appointments, and No Shows

While it is understood that situations out of our control can arise, Pawfection Pet Service requires 24hrs notice to cancel or reschedule to your appointment. Last minute cancellations and no shows inconvenience clients on the waitlist, and cause direct financial loss for the small business.

In the event that we receive less than 24hrs notice to cancel or reschedule your appointment: booking fees paid to secure the appointment, will not be transferable. If a booking fee has not been paid to secure the appointment, the relevant fee for your pet’s service is required to be paid for the late notice cancellation. Fees are as follows; 1-1.5hr service $50, 2-2.5hr service $100, 3hr + service $150. A new booking fee is required to be paid to secure another appointment.

Same day cancellations, missed appointments, and no shows are required to make the full payment of the service booked, as reimbursement of the timeslot allocated to you, that is unable to be filled. A new booking fee is required to be paid to secure another appointment.

Repeat offenders are required to pre-pay the full estimated service fee, as a booking fee to secure next appointment, and/or result in refusal of any future service.

Photographs

Photos may be taken of your pet before, during and after the groom is complete. Photos may be used in advertising or on Pawfection Pet Services social media sites. Most clients enjoy seeing their pet featured, however please let us know if you do not wish your animal’s photos to be made public.

Client Satisfaction

Consent to Grooming

By choosing to use this service, you agree that you have read the Terms & Conditions of Pawfection Pet Service, and agree to abide by these terms.